Refund Terms for LUMINOUSFORGE

Welcome to LUMINOUSFORGE! These terms outline our refund policy to ensure customer satisfaction and transparency. By purchasing from our site, you agree to the terms below.

Eligibility for Refunds

At LUMINOUSFORGE, we consider refunds under the following circumstances:

• Defective products upon arrival.
• Items that are significantly different from their description.
• Products returned in their original condition within 30 days of delivery.

Non-Refundable Situations

We do not offer refunds in the following cases:

• Change of mind after purchase.
• Products damaged due to misuse.
• Items returned after 30 days from delivery.

Refund Process

If you wish to request a refund, please follow these steps:

• Contact our customer service at [email protected] with your order details and reason for the refund.
• Send the product back to us at the address provided by our support team.
• Upon receiving and inspecting the product, we will notify you of the status of your refund.

Refund Timing

Once your return is approved, we will process your refund. This may take 5-10 business days depending on your payment method and bank processing time.

Contact Information

For any questions about our refund policy, please contact us at: [email protected]